Proctored exam FAQs
Proctored exam FAQs
C
Question:
Can I connect an external monitor or second screen?
(Last edited: Wednesday, 8 April 2026, 7:44 PM)
Answer:
No. SEB blocks external displays automatically.
Question:
Can I retake the exam if SEB locks me out?
(Last edited: Wednesday, 8 April 2026, 7:44 PM)
Answer:
This depends on university examination regulations and the invigilator’s report.
Question:
Can I reuse the same SEB file for another exam?
(Last edited: Wednesday, 8 April 2026, 7:44 PM)
Answer:
No. Each exam uses a unique SEB configuration file.
Question:
Can I use a mobile phone or tablet for the exam?
(Last edited: Wednesday, 8 April 2026, 7:44 PM)
Answer:
No. Mobile phones and tablets are not supported for SEB?based proctored exams.
Question:
Can I wear headphones during the exam?
(Last edited: Wednesday, 8 April 2026, 7:44 PM)
Answer:
Only if permitted by the invigilator. Bluetooth headsets are generally not allowed unless approved.
D
Question:
Do I need to install SEB on exam day?
(Last edited: Wednesday, 8 April 2026, 7:44 PM)
Answer:
No. SEB should be installed and tested at least one day before the exam.
Question:
Does SEB control my camera and microphone?
(Last edited: Wednesday, 8 April 2026, 7:44 PM)
Answer:
No. Camera and microphone permissions are controlled by Windows and Microsoft Teams.
H
Question:
How can I ensure a smooth exam day?
(Last edited: Wednesday, 8 April 2026, 7:44 PM)
Answer:
"Install software early, complete the mock exam, restart your computer, join Teams early, and follow instructions strictly."
I
Question:
In what order should I start the exam?
(Last edited: Wednesday, 8 April 2026, 7:44 PM)
Answer:
"Start Microsoft Teams first, join the exam meeting, turn on your camera and microphone, then launch the exam from Moodle."
S
Question:
Should I open Safe Exam Browser manually?
(Last edited: Wednesday, 8 April 2026, 7:44 PM)
Answer:
No. Always start the exam from Moodle. Moodle will launch SEB automatically.
W
Question:
What are the most common reasons students fail to start exams?
(Last edited: Wednesday, 8 April 2026, 7:44 PM)
Answer:
"Starting SEB before Teams, using the wrong SEB file, poor internet, or ignoring mock exam instructions."
Question:
What does the error “SEB keys could not be validated” mean?
(Last edited: Wednesday, 8 April 2026, 7:44 PM)
Answer:
"It means the wrong SEB file was used or the exam was launched incorrectly. Close SEB, restart the computer, and relaunch the exam from Moodle."
Question:
What should I do if my internet disconnects?
(Last edited: Wednesday, 8 April 2026, 7:44 PM)
Answer:
Reconnect as soon as possible and inform the invigilator immediately on Teams.
Question:
What should I do if SEB crashes or freezes?
(Last edited: Wednesday, 8 April 2026, 7:44 PM)
Answer:
"Stay calm, inform the invigilator on Teams immediately, and follow instructions."
Question:
What should my exam room look like?
(Last edited: Wednesday, 8 April 2026, 7:44 PM)
Answer:
"A quiet, well?lit room with a clear desk and no other people present."
Question:
What software do I need before the exam?
(Last edited: Wednesday, 8 April 2026, 7:44 PM)
Answer:
"You must have a laptop or desktop computer, Safe Exam Browser (SEB), Microsoft Teams desktop app, a working webcam and microphone, and a stable internet connection."
Question:
Who should I contact if something goes wrong?
(Last edited: Wednesday, 8 April 2026, 7:44 PM)
Answer:
Contact the exam invigilator first via Microsoft Teams.
Question:
Why can’t I exit SEB freely during the exam?
(Last edited: Wednesday, 8 April 2026, 7:44 PM)
Answer:
SEB locks your computer to prevent cheating. You can only exit after submitting or when instructed.
Question:
Why can’t SEB find Microsoft Teams on my computer?
(Last edited: Wednesday, 8 April 2026, 7:44 PM)
Answer:
Some versions of Microsoft Teams (Store versions) do not expose a usable executable. Mock testing is required.
Question:
Why does SEB block a page and show “Page blocked – access not allowed”?
(Last edited: Wednesday, 8 April 2026, 7:44 PM)
Answer:
SEB blocked a required Moodle page. Inform the invigilator immediately; do not try to fix it yourself.
Question:
Why is a mock exam compulsory?
(Last edited: Wednesday, 8 April 2026, 7:44 PM)
Answer:
"Mock exams verify your device, SEB, and Teams setup before the real exam."
Question:
Why must Microsoft Teams be installed before the exam?
(Last edited: Wednesday, 8 April 2026, 7:44 PM)
Answer:
The Teams desktop app is required for reliable proctoring with SEB.
Question:
Why must my camera remain ON throughout the exam?
(Last edited: Wednesday, 8 April 2026, 7:44 PM)
Answer:
Camera monitoring ensures exam integrity. Turning it off may be treated as misconduct.
Question:
Will I be penalized for technical problems?
(Last edited: Wednesday, 8 April 2026, 7:44 PM)
Answer:
"Not automatically. Issues are reviewed case?by?case, but failure to report may lead to penalties."